Refund policy

Wildhana is a brand owned and operated by Flatlock Fits. We are a made-to-order label, which means every piece is crafted specifically for you after your order is placed.

Order Cancellations

  • Cancellation Window: Orders may be cancelled or modified without penalty within exactly 3 hours of order placement. Full refunds will be processed for eligible cancellations.

  • Production Lock: After the 3-hour window expires, orders are automatically routed to production and cannot be cancelled, modified, or refunded.

Returns & Sizing (Final Sale)

  • All sales are final regarding sizing and fit. Garments are intentionally manufactured with drop-shoulder, oversized proportions.

  • Customers are advised to consult the size guide prior to purchase and utilize local tailoring services for custom adjustments. We do not accept returns or process refunds for size, fit, or dimensional discrepancies.

Defective or Damaged Items

  • Eligibility: Returns or replacements are strictly limited to items that arrive with manufacturing defects or physical damage.

  • Unboxing Video Requirement: To process a defect claim, email us at hello@wildhanastudio.com with your order number and a clear, uncut, and unedited unboxing video. The video must show the original sealed package being opened and clearly display the defect. Claims submitted without valid video evidence will be rejected.

  • Resolution: Approved defect claims will receive a replacement or a full refund at no additional cost to the customer.

Delayed Deliveries

  • If a delivery exceeds 9 working days from the date of order confirmation, the customer becomes eligible to request an order cancellation and a full refund due to the delay.

Failed Deliveries & Refund Deductions (RTO)

  • Prepaid Orders: For fully prepaid orders that are returned to origin (RTO) due to customer unavailability, an incorrect delivery address, or rejection of the package at the door, a ₹100 reverse-shipping fee will be deducted from the final refund amount.

  • Cash on Delivery Orders: Any upfront intent deposit paid at checkout is non-refundable in the event of a failed delivery or package rejection.

Refund Processing

  • Approved refunds will be processed within 7–10 business days to your original payment method. For Cash on Delivery (COD) orders eligible for a refund (due to defects or delays), refunds will be issued via bank transfer.

Legal Entity This policy is governed by Flatlock Fits, operating under the Wildhana brand, subject to the jurisdiction of Indian law.

For any queries, reach us at hello@wildhanastudio.com.